Services

Everything you need from a technology partner

Four lines of work, and most clients take all of them. The split is how we are organised, not a menu you are expected to choose from.

Managed IT support

A service desk your staff can speak with

What this covers

Unlimited remote support For the everyday problems, during your working hours.

On-site when it needs hands Some things cannot be fixed down a wire, and we come out.

Proactive monitoring Disks, backups, patching, antivirus and server health, watched continuously.

Patching and updates Applied on a schedule, tested first, outside your working day where we can.

Starters and leavers Accounts, licences, mailboxes and kit, set up and shut down properly.

Asset and licence records What you own, where it is, what it runs and when it falls out of support.

Cloud and infrastructure

Microsoft 365, servers, networks and the wiring between them

What this covers

Microsoft 365 Email, Teams, SharePoint and OneDrive, configured and tidied rather than left at defaults.

Servers and virtualisation Specified, built, patched and monitored, on-premise or hosted.

Networks and Wi-Fi Switching, Wi-Fi, routers and firewalls that cover the building and are documented.

Migrations Moving email, files or servers, planned around your week rather than ours.

Remote and hybrid working Access from home that is convenient enough to get used.

Connectivity and telephony Lines, broadband and phone systems, sourced and supported alongside the rest.

Cyber security and backup

Sensible protection, and a restore that has been tested

What this covers

Multi-factor authentication Rolled out across the business, with the awkward accounts dealt with rather than skipped.

Managed Protection Monitored, with alerts that reach a person rather than a dashboard nobody opens.

Patching and hardening Operating systems and applications kept current, defaults tightened.

Backup and restore Servers, endpoints and Microsoft 365, with restores tested on a schedule.

Email security Filtering, plus the SPF, DKIM and DMARC records that stop your domain being spoofed.

Cyber Essentials Help getting through the questionnaire, and fixing what it turns up.

IT consulting and projects

Advice you can act on, and projects that finish

What this covers

IT strategy and roadmap A three-year view of what needs replacing, renewing or rethinking, and when.

Budgeting Costs you can take to a board meeting, including the licensing nobody mentions.

Office moves and fit-outs Cabling, connectivity, wireless and the cutover, planned to a date.

Microsoft 365 and server projects Migrations, upgrades and consolidations, surveyed before they are quoted.

Procurement Hardware and licensing sourced without the markup being the point of the advice.

Supplier management Dealing with your line-of-business software vendor so your staff do not have to.

How it fits together

One company, not four suppliers

The split is how we organise ourselves. In practice the same people answer the phone, watch the monitoring, plan the project and hold the backups, which is why nothing falls between them.

What it costs

How it is priced

Per person, per month

Support and security are priced per user. No counting incidents, and no bill for picking up the phone.

Per server or site

Infrastructure is priced on what is there, agreed up front rather than discovered later.

Projects, quoted

A fixed price, with what is in it and what is not written down before anybody starts.

Let us take a look

Tell us what is not working.

We will look at what you have and come back with a plan and a price. No obligation, and no sales script.

Book a conversation Remote support

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Or call 01252 560 880